Firstly I need to point out my quite frankly stupidity/blondeness (is this a word)when it comes to most things, then the story will make sense.
I work in a photography department for a well known organisation, we have our own little network and we aren’t allowed to be connected to a the main one for security purposes, we aren’t allowed to be connected to the internet and we don’t have e-mail accounts because we aren’t on the main network and quite frankly we don’t need it either.
Today my PC (makes sick face) broke, worse than any other PC I have had the “pleasure” of working on.
I was working on a project using Photoshop and Bridge and it was slower than Keane, windows explorer wasn’t working and kept crashing. After twenty mins of this happening it was nearly time for the “I WIN” switch.
For those not familar with the “I WIN” switch, it’s more commonly known as a plug socket, it’s credited to my mother who after battling with the PC for more than thirty mins, pulled out the plug and shouted “I WIN” very loudly at the PC.
Anyway enough rambling. I was starting to loose my temper and the network drives kept being lost by the PC so I kept having to remap the network paths so I could save/access the phots and keep up with the amount of work being passed my way.
I made the stupid decision to call the helpdesk, the phone call went like so.
HD: Good afternoon Helpdesk.
K. I need some help, my PC keeps crashing, it’s telling me Windows Explorer has a bug and after this Photoshop and Bridge won’t work.
HD. OK, where are you?
K. Photography.
HD. We have a photography dept?
K. Yes, it’s part of Media Services, we have our own network.
HD. You do?
K. Yes, because they won’t let us on the main network.
HD. Are you sure?
K. Yes. Look please can someone please look at my PC, it’s whirring now.
HD. Can I have your username?
K. Yes. Gives username.
HD. We don’t have you as a user on the main network.
K. Yes because we have our own network.
HD. You do?
K. Yes, please can you send X over, he knows about us.
HD. He’s not on site today, I’ll log your call, it’ll be 1- 24 hours before we can sort this stuff out, we’ll have to call someone else as well. Your call has been logged under my username and I’ve put your problems on it along with where you are and we’ll try and call X before Friday. Your call referance number is xxxxxx.
K. Thanks, I think. Cheerio.
I found X’s mobile number in our book and called him. He came straight over and fixed all the problems. I BEAT A HELPDESK!!!